Frequently asked questions
About our story games, events and the classic 360° escape rooms. Anything else: ask us.
Our games
How does the branding work?
Give us your company's website. We take your logo, colours, values and tagline and build them into the game: on billboards, banners, screens and signs, and into the puzzles themselves (your values can become a clue, your founding year a code, facts about your company a puzzle). In a story game your company is the heroes' side, never the villain. A free taste is ready in about a minute; for a booked game we check every detail with you before the event.
Shown with our own brand. Yours looks like this, in your logo and colours.
What is included?
Your branding (logo, colours, values) and the puzzle texts customised for your company, in a 45-minute story game. Guided adds a live host; Custom adds custom flows, settings and inside jokes written into the scenario.
How many players per team?
4 to 6 players a team is the sweet spot: everyone has a puzzle in hand. One game takes up to 10, good for a team that wants to stay together. Bigger groups split into teams that play at the same time, each in its own game: as many as you like.
Do players need to install anything?
No. A link opens the game in Chrome, Edge, Safari or Firefox, on a desktop, a laptop or a phone. Check your laptop in 30 seconds.
Can we use our own video call?
Yes: built-in voice, or your Zoom, Meet or Teams breakout rooms.
How does the minimum work?
Each plan has a per-person price and a minimum: a small group pays the minimum, a larger one pays per person.
Events and hosting
Which video call platforms can we use?
Our story games have built-in voice and video. You can also use your own Zoom, Google Meet or Teams breakout rooms; the classic 360° escape rooms are always played on your video call.
Can we choose the length of the event?
Yes: tell us your preferred duration in advance and we will fit the event to your schedule.
Who are your live hosts?
Friendly, fun, experienced hosts who have run hundreds of events, large and small.
Can we have our own speaker at the start or during the event?
Absolutely. We can join your call when it is our turn, or give your speaker the floor at any time during the event: just tell us what you prefer.
Can we get team photos?
Yes, our hosts can take team photos: remind them during the event.
Can we provide our own team lists?
Yes. Send your team assignments to the host, who will organise the teams accordingly.
Our company only allows approved servers. How do we check?
We send test links before the event: try them on your company network to find and solve any VPN or firewall issues early, including whitelisting our servers if needed. Check your laptop
Can players reconnect or join late?
Yes. Players use the same link to come back, and late joiners join their team where it is, with all progress shared.
What computer or phone do players need?
A laptop from about 2016 or newer, or a phone from the last ~4 years; a current Chrome, Edge, Safari or Firefox with hardware acceleration on; a stable connection (about 2 Mbps; video calls need more). Nothing to install. If the game says a computer can't draw it smoothly, that browser is drawing without the graphics chip: join from another laptop or a phone, or turn on hardware acceleration in the browser settings and restart it. The one-minute laptop check tells each player before the day. Check your laptop
The classic 360° escape rooms
How do the 360° escape rooms work?
They use spherical images of real escape rooms, with videos and pictures of the actual props, connected into one game. Players look around the room, interact with objects and collect inventory items, together on your video call.
How many teams can play?
We recommend about 5 players per team, and host from 1 to 40 teams in one event.
Is there a live host?
Your choice: our hosts can run the game and give hints as needed, or your teams play on their own with pre-recorded hints.
Can we book a classic online?
Yes, self-play: press Book self-play on the game, choose the number of people and teams, and pay by card. Each team gets its own game link right away and plays on its own, any time within 90 days. The price is per person, with a minimum, shown before you pay. With a live host, ask us for a date and a quote.
Can the game be shorter?
Yes: every classic comes in a 45-minute and a 1-hour version. Self-play booked online is the 1-hour version; ask us for the 45-minute one.
Can we see a demo?
Yes: for groups of 10 or more we are happy to show you a demo on a call.